I am a big fan of US online retailer Zappos. Founded in 1999 with the goal of becoming the premier destination for online shoes, they have moved well beyond this point both in terms of product offerings and corporate stature. Through their innovative business practices, great customer focus and unique employee engagment methods (they were named as one of America's top 100 companies to work for according to Fortune Magazine in 2009) Zappos now occupy the position of one of the key companies to watch when it comes to developing best practice learning organisations.